FAQ

FREQUENTLY ASKED QUESTIONS

  • You Don’t Have What I Need!!

  • Shipping

  • Returns & Exchanges

  • Tracking your order

  • Measuring Guide

  • Security

  • Customer Service

  • Damaged Box Shoes

  • PRIVACY POLICY

  • Saleyla Designs FAQ

  • Expedite My Suit!!

  • Shoe Size Conversion

  • Fabrics

You Don’t Have What I Need!!

Can’t find what you’re looking for — Send us an email and we’ll get it for you.

Shipping

FitnessProDirect.com uses USPS and Fedex as its carriers.  All items leave the warehouse within 1-2 business days, that does not include the time it takes to ship.  If you need an item by a specific day, you should select express shipping in order to guarantee delivery on the day it’s required.  Fedex Next Day and Second Day Air is available at an additional cost.  Next Day and Second Day orders placed by noon will ship the same day, all other orders are shipped the next business day.

FitnessProDirect.com is not responsible for packages that are delivered but are missing or stolen.  FPD will file a claim, but will not ship another order.  If this is a concern, please request signature at delivery.

All orders are processed as received. We gladly offer RUSH orders for an additional fee of $100. Please email us for rush order request.

Returns & Exchanges

Ready made Suits and Shoes:  Returns must be made within 7 days of receipt.  All returned items must NOT be worn or laundered.  Original tags must remain on the merchandise for full refund.  Shipping fees for returned and exchanged items will be at the cost of the customer.  Approved returns will be refunded the purchase price less shipping fees and 10% restocking fee! Any discounts disqualified by the returned item(s) will be deducted from the purchase price of the item(s) returned. (i.e. Orders with free shipping discounts will be charged the shipping fee if item(s) returned disqualifies the order for discount requirements.)  Please include a copy of your invoice or order number with each return or exchange. Please notify our returns department at info@fitnessprodirect.com.

NOTE:  Shoes must be returned in their original boxes; shoes without their boxes will be refused.  DO NOT TAPE A SHIPPING LABEL TO THE SHOE BOX.  Shoes must be boxed or wrapped in order to receive a refund.


Jewelry: Items can be returned at any time.  All items must have the original tags attached and must not be worn.

Saleyla Designs: There are NO refunds, returns of exchanges on custom made suits.

Exchanged items must meet the criteria for return items (not worn or laundered, original tags, etc). Customers are responsible for all shipping fees of items being exchanged.

Brokerage Fees and Taxes: FPD will not be responsible for any additional fees incurred during shipment.  All fees will be paid by the customer.

Return all orders to:
FitnessProDirect.com
6645 W Badura Ave.
Ste. 140
Las Vegas,  NV  89118

Missing/Stolen Packages: FitnessProDirect.com is not responsible for packages that are delivered, but are missing or stolen.  FPD will file a claim, but will not ship another order.

DO NOT REQUEST SIGNATURE!  The warehouse personnel are not available to sign for returns; they will be refused.

Tracking your order

If you have any questions regarding the location of your order, please email the internet sales department at info@FitnessProDirect.com. Please include your name, order #, and date your order was purchased in your email. FitnessProDirect.com will send an email with tracking information utilizing USPS.  You can track your order at www.usps.com

FitnessProDirect.com is not responsible for packages that are delivered but are missing or stolen.  FPD will file a claim, but will not ship another order.  If this is a concern, please request signature at delivery.

Measuring Guide

Basic Measurements

Body Part Description & Method of Measurement
Bust Measure all the way around the upper back and around the fullest part of the bust. Please include your cup size.
Waist Measure around the narrowest area between the bust and the navel.
Hips Measure around the hips at widest point.

Specific Measurements for Two-piece Suits

Type Description & Method of Measurement
Bra Top Height Measure from bottom edge (sliding string) to the top edge where strings attaches
Bra Top Width Measure the width of the bra top at widest point ( bottom edge)
Bottom- front Rise/Height Measure from the crotch/pantyline going to where your desired height is
Bottom- back Rise/Height Measure from crotch/pantyline going up to the taibone or your desired height
Bottom- back Width Measure the bottom back width at widest point; moderate back coverage is 7″ to 7 1/2″ width; please specify your desired width
Bottom- center front to center back Measure from center front, where bottom height starts to center back (above tailbone)

Security

FitnessProDirect.com respects your privacy. When you order, we ask for an address, credit card number and expiration date. FitnessProDirect.com makes full use of a secure socket server (SSL) so our customers can be sure that sensitive information is being sent with encryption to a secure server. This ensures your information remains private and protected. We will not sell, rent or loan identifiable personal information to any third party.

Customer Service

Emails will be answered within 48 hours of receipt.  FitnessProDirect.com is closed Friday-Sunday.  Any emails received during this time will be answered on Monday.

Damaged Box Shoes

There are NO returns or exchanges permitted on Damaged Box (DB) Shoes.

PRIVACY POLICY

PRIVACY NOTICE

This privacy notice discloses the privacy practices for FitnessProDirect.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  1. What choices are available to you regarding the use of your data.
  2. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

– See what data we have about you, if any.

– Change/correct any data we have about you.

– Have us delete any data we have about you.

– Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to our merchant provider, Authorize.net. FitnessProDirect.com does not have access to your credit card information. All transactions (charges and refunds) are conducted on Authorize.net. All purchases are via a secure site. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The servers in which we store personally identifiable information are kept in a secure environment.

IF YOU FEEL THAT WE ARE NOT ABIDING BY THIS PRIVACY POLICY, YOU SHOULD CONTACT US IMMEDIATELY VIA EMAIL AT INFO@FITNESSPRODIRECT.COM

Saleyla Designs FAQ

How do I tie the top to the bottom for the figure competition suit?
We offer two methods to tie/hook the strings to the bikini.

Tie method-The bottom of our suits have small loops on the inside waistband for you to tie the strings to. Once you put the top on, first tie the neck straps behind neck. Pull the string snugly under breast then cross at the lower back and feed each side through the loops. Once the top is lined nicely, tie into a knot, leave a couple of inches extra string, cut the rest off and tuck the excess string into the bottom. This method is preferred by customers, because they can adjust the desired length and fit prior to competition date.Hooks- hooks/eyes method- Once the desired length is specified when ordered, we cut the string when stretched and attach the hooks at the ends. We sew the eyes on the inside of the bikini bottom. We also use clear small swimwear hooks, which we attach to the bikini bottom and then make a few loops adjustments on the strings. If you end up using the highest loop on the string, you will have an excess that you should tuck in the bikini bottom. Please specify which method you would prefer when ordering! Thank you!How are the tops made?
We offer three styles of tops- triangle classic bra top, halter top and underwire top (+$50). We also design a built-in inside bra pocket per customer request and a soft molded bra pad, which is lightweight and provides a natural enhancement at No charge. Bra tops are fully lined.

How are the bottoms made?
We offer two styles of bikini bottom- V-style and a swoop style. V-style bottoms have V shape front and back. The swoop/ brazilian style bikini has a rounded front and back middle. Bikini bottoms are fully lined.

How are the bikini competition suits cut?
We offer four styles of bikini tops- triangle, molded triangle,  halter and an underwire bra style. All of our bikini suits have low-rise bottom, scrunch back and provide 50% rear coverage. They are great for Bikini Division- NPC, IFBB, FAME, Bikini Universe etc.

How do I care for my suit?
Hand wash your suit with a mild soap and then rinse it, hang to dry in a shade, never soak, bleach or put it in the dryer; hologram fabrics – the glitter or shiny finish will come off when worn in hot tubs, Jacuzzi and highly chlorinated pools.

Express Shipping
Paying for expedited shipping does not speed up the time it takes to make the suit.  2nd day air shipping applies after the suit is created, two weeks. Rush fee is $100, and the suit would be created in 3 days.

Expedite My Suit!!

Suits can be expedited for $100.  Paying for air shipping does not put your order in front of all others.  All suits have a 2 week production time.  If you require your suit to be rush ordered, please send an email to info@fitnessprodirect.com and we can add the fee to the suit you would like to purchase.

Shoe Size Conversion

Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannok device®, can only approximate your true shoe size. Please also keep in mind the manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.

Using one of the following charts, convert your inches measurement to your U.S. shoe size or Euro shoe size.

Women’s Size Conversions
US Sizes Euro Sizes UK Sizes Inches CM
4 35 2 8.1875″ 20.8
4.5 35 2.5 8.375″ 21.3
5 35-36 3 8.5″ 21.6
5.5 36 3.5 8.75″ 22.2
6 36-37 4 8.875″ 22.5
6.5 37 4.5 9.0625″ 23
7 37-38 5 9.25″ 23.5
7.5 38 5.5 9.375″ 23.8
8 38-39 6 9.5″ 24.1
8.5 39 6.5 9.6875″ 24.6
9 39-40 7 9.875″ 25.1
9.5 40 7.5 10″ 25.4
10 40-41 8 10.1875″ 25.9
10.5 41 8.5 10.3125″ 26.2
11 41-42 9 10.5″ 26.7
11.5 42